New Patient FAQs
Get all the answers to your New Patient Questions.
Are you accepting new patients? Yes
New patient appointments are available for most commercial insurance carriers including Medicare. As a patient you will have “urgent care” availability for same day sick visits and minor injuries from 8am to 7pm Monday-Friday and 9am to 1pm on Saturdays by appointment.
When are you open?
Our business office is open and appointments are available from 8:00 am until 5:00 pm, Monday through Friday. After-hours care is available by appointment from 5:00 pm to 7:00 pm weekdays and from 9:00 am until 1:00 pm on Saturday. Urgent problems are seen on a “work-in” basis. Easy access and handicapped parking is available for both medical and physical therapy visits.
My child is sick. Can he/she be seen today?
YES, please call for an appointment.
How are routine questions and medication refills handled?
Call our office at (828) 645-3066. We have a full-time triage nurse available to handle your questions. If you have a local pharmacy and need a refill, please call the pharmacy. If you have a question regarding your medication or need a written prescription, our triage nurse or our staff will be able to assist you with this.
What if I need a doctor after hours?
For non-routine questions or emergencies there is a doctor on call 24 hours a day. IN AN EXTREME EMERGENCY, (severe shortness of breath, chest pain, uncontrollable bleeding, etc.) Please dial 911.
How should I prepare for my office visit?
New patients should arrive 30 minutes before the scheduled appointment time. New patients will be asked to select a Primary Care Physician when scheduling a new patient appointment. All patients should bring their current insurance card and all current medications being taking so the physician can keep accurate records and provide the best possible care.
What do I need to cancel my appointment?
We prefer a 24 hour notice for appointment cancellations. Failure to show up for your appointment will result in a “no show” status, and repeated offenses will possibly result in a termination of a patient / physician relationship. “New patient” no-shows will result in an automatic dismissal. There is a $25 charge for appointments not canceled within 24 hours.
What are your payment policies?
We participate with Medicare and most commercial insurance plans. The cost of your visit will vary with the appointment type and services received. Blood pressure checks and routine medication refills by the nurse are usually free of charge. Payment for your portion of the bill (e.g. co-pays, deductibles, etc.) is collected at check-in. If you have any questions regarding your insurance or payment arrangements, please ask to speak with one of our insurance / billing specialists.
What about my Medical records?
Most of our physicians do not require a copy of your current medical records in order to be evaluated on your first visit. You will be provided a “Release of Medical Records” form on your first visit and we will request a copy of your medical records for you.
Can you accommodate special needs?
Absolutely! Please let us know if you have a hearing, visual or physical impairment so that we can assist you during your visit. Feel free to bring along a family member or interpreter to your office visit to assist. We are wheelchair accessible at all entrances.
Do you provide on-site laboratory testing?
Yes. We offer a wide range of on-site laboratory testing to assist your physician in diagnosing and treating many acute and chronic conditions. Our laboratory is CLIA certified, meaning it has passed a thorough on-site inspection to ensure quality testing and result reporting. For those tests that we cannot complete in-house, we send your specimen to Solstas, LabCorp and Quest laboratories and receive your results thorough a secure portal directly into our Electronic Medical Records system to ensure accuracy.
Can you explain what an Electronic Medical Records system (EMR) is?
Absolutely. An EMR system is basically your entire medical record in an electronic format. Your information is housed in an on-site computer server, allowing us immediate and off-site access to your medical information. Your information is completely protected via secure log-in, data encryption and multi-level firewall coverage. Some of the major advantages to a system such as this: (1) Paperless environment– your chart is completely electronic; (2) Electronic prescriptions, referrals and data exchange with other healthcare providers: (3) Off-site availability– your physician can access your information away from the office through a secure log-in and treat you should the need arise during our physician on-call hours; (4) the EMR helps us track your health information and trends and shifts in laboratory data more efficiently.
I’ve heard a lot about the Patient Centered Medical Home (PCMH) environment. Can you explain why your office has chosen this accreditation?
Yes. Our practice is centered around the concept of every patent being unique in design, requiring the need for unique and individual care for every patient being seen. We want to ensure that every patient makes the best possible use of our services.
By focusing our attention on the PCMH concept, we strive to deliver more comprehensive care that in turn provides a different level of involvement in your own care. We will help you manage your total health care by focusing our attention on you, not processes. This is done by listening to you, finding answers to your questions and helping you find your way through the health care system.
How can I help?
(1) Be an active team player– Talk to your team about your health questions. Share your successes and challenges you’ve had; (2) Take care of your health– Follow the health care plan you and your team have worked out. Set goals you can reach; (3) Talk openly to your team– If you feel your care is not working out, speak up. Work together to make changes if needed.